FAQ

SHIPPING & RETURNS

Do you ship to all countries?

We ship to Spain and most European countries ( Austria, Belgium, Bulgaria, Czechia, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Sweden, Switzerland)

For other countries inquiries please send us an email at info@lomadelaermita.com

 

What are shipping costs?

Shipping costs vary depending country and cart amount.

Free shipping to Spain on all orders above 80€ ( If not it’s 6 €)

ZONE 1: Portugal ( Free orders >80€) – 10€
ZONE 2: Belgium, France, Italy, Monaco ( Free orders >150€) – 20€
ZONE 3: Germany, Netherlands, Luxembourg ( Free orders >150€) – 25€
ZONE 4: Austria, Denmark, Finland, Greece, Ireland, Sweden ( Free orders >150€) – 28€
ZONE 5: Bulgaria, Chipre, Croatia, Slovenia, Slovakia, Estonia, Hungary, Letonia, Lithuania, Malta, Poland, Czech Republic, Rumania ( Free orders >200€) – 28€

Is VAT included on Shipping costs?

Shipping costs include Value Added Tax (VAT), but no other taxes, fees, duties or surcharges

How are products shipped?

The products are carefully packed and protected with packaging to ensure that the product arrives in perfect condition. We work with Packlink (DHL, Correos, UPS.)

What are the delivery times?

Shipments will take between 24-72 hours*.

**These deadlines may be altered on high activity dates such as the Christmas campaign.

What do I do if I want to return a product?

Our goal is the happiness and enjoyment of our customers so that from the moment of purchase they enjoy an unforgettable experience.

Therefore, we appreciate that you send us any disagreement with the product.

To request a return, an email must be sent to info@lomadelaermita.com indicating the reason for the return as well as the contact information and a series of photos that prove said condition.

Subsequently, the Quality team will contact you to proceed with the return.

How can I report a problem with my order?

If you have any problem with the order, you can contact us at the following email info@lomadelaermita.com

 

PAYMENT METHODS

What cards do you accept?

Debit or credit cards: Visa, MasterCard, AMEX.

Can I pay with Paypal?

Yes. Among the different payment methods is PayPal.

Can I pay with Apple Pay?

Yes. Among the different payment methods is Apple pay. It would appear if opened with Safari.

 

CONTACT

How can I get in touch with you?

You can contact us at the following email info@lomadelaermita.com, or by calling us at 0034627410797

Do you have customer service?

Yes. Our operators will be happy to assist you from Monday to Friday from 09:00 to 18:00, or you can send an email to info@lomadelaermita.com

How can I unsubscribe from your emails?

To unsubscribe from our emails, you will have to click on the link that appears in the email where it says “unsubscribe from this list.” The cancellation could take about 10 days from your request.